Team
Our industry experts
Meet the Board
Rachel
Curtis
CEO
FS COO, NED
30 years in financial services including multiple board level roles specialising in CX, Operations and Marketing. One of the key founding members of a challenger bank growing a deposit book to £1bn with profitability delivered in 13 months and an NPS of 62. Also holds the role of NED and Consumer Duty Board Champion at a regional Building Society.
James
McGlynn
Chairman
FS CIO
A Board Level Executive with 40 years’ experience in diverse market sectors and a broad range of scale and ownerships structures such as: Global Corporates, Privately Owned SME’s, Large Regulated Businesses and Start-Ups. Previously CIO at Virgin Money, Clydesdale and Yorkshire Bank.
Derek
Usher
Board Member
Debt Industry Expert
Qualified chartered accountant with 30 year’s experience in Financial Services. Recently delivered two successful private equity sales, including as the MD of Cabot Credit Management – the largest debt purchaser in the UK. Led the successful migration of HBOS Retail, Commercial and Corporate banking businesses onto the LloydsTSB platform.
Paul
Birks
Board Member
Data Analytics Expert
A Non-Executive Director and Board Advisor with 20+ years of executive experience, driving strategic growth in credit lending and risk management. Spearheaded growth of FinTech start-ups, led acquisitions totalling $2bn, and secured major private equity and venture capital investments across the UK, Europe, and the US.
Meet the Team
Caroline
Walton
Chief of Staff (Fractional)
Financial Services Expert
24 years Financial Services experience in C-suite positions with Dollar Financial, CEO of MyJar and president of the Consumer Finance Association for 6 years. Also holds NED role for international Consumer Finance firm. Has led industry wide regulatory reform, completed a company pivot during Covid from fintech to white label contact.
Victoria
Oliver
Chief Commercial Officer
Client Delivery & Growth
With 24 years experience working at organisations inc luding Lowell Group, Qualco and Just, across banking, retail, telco, utility, energy and government, Vic brings her expertise in business growth through mulit-level client relationships; understanding client needs, formulating solutions and aligning business delivery to the client.
Lindsey
Tittensor
Chief Data Officer
Data & Compliance Expert
20 years’ experience in senior data roles including Head of Data Strategy at Equifax and Head of Data & Digital Innovation at Cabot, delivering data-based insights including bespoke decisioning and deploying conversational AI in Debt Collections.
Paul
Field
Chief Technology Officer
Data Analytics Specialist
Paul is passionate about transparency and ownership and approaches leadership in technology as the fundamental platform for transformative change. Paul is a proven technologist and innovator with deep and wide technology knowledge. Experienced in software devellopment with Gen AI (ChatGPT, Micorosft Co-Pilot, Claude, Gemini, Mistral, Aider and Replit) and operationalising machine learning.
Henry
Allen
CFO – Fractional
Customer Outcomes Specialist
Experienced growth stage CFO – TiPJAR’s Global CFO, previously 8 years at Octopus Investments building and scaling regulated start-ups including Seccl, the UK’s fastest-growing investment infrastructure platform
Andy
Smy
Chief Product Officer
Digital Services Expert
25 years digital software product design, development, management and marketing across the UK and Europe. Implemented the digital channel for Fiserv’s multi-tenant cloud banking platform for UK regulated banks.
Darryl
Matthews
Director of Client Excellence
Customer Outcomes
23 years banking experience across retail customer facing, back office collections and recoveries, and partnerships, at Lloyds, Barclays & TSB. A further 10 years spent in Debt Sale & Debt management, focusing on customer outcomes and sharing best practices.
Our highly skilled Board Advisors
Toby
Young
Board Advisor
Technolodgy
A financial technology executive, with over 25 years experience across Tullett Prebon, CityIndex and Ebury, in both CTO and strategic positions. Also now holds a number of board and board advisory roles focused on scaleup.
Paul
Arscott
Board Advisor
Brand Strategy
A highly experienced brand strategist and insight lead, with 30+ years in the industry, now running Brand Ignite, 10 years old and growing. A Certified member of the MRS (Market Research Society),and have a passion for inspiring brands to grow.
Keith
McDonald
Board Advisor
Snr Executive
Seasoned professional with an impressive career spanning management consulting, business leadership, and wealth management. Extensive experience from senior roles at EY, Capco, and CapGemini, coupled with a passion for supporting start-up and scale-up businesses.
Steve
Taylor
Board Advisor
Data Specialist
A wealth of experience in leadership roles at Equifax, HSBC, and Experian. Accomplishments include remarkable revenue growth at Equifax and orchestrating significant acquisitions and partnerships within the credit and financial services industry.
Russell
Hornsby-Clifton
Board Advisor
Barrister, Regulatory Expert
An experienced senior leader with a proven track record in building businesses, managing change, and leading global projects. Expert in transforming operations and achieving goals. Holder of the IoD Certificate in Company Direction and full IoD Member.
Natalie
Holmes
Board Advisor
Debt Recovery Expert
Over 20 years in financial services, including 10+ in collections and debt recovery. Notable leadership roles at TDX Group and Just. Focused on data, consumer treatment, and supply chain excellence. Fellow of the Chartered Institute of Credit Management and keen advocate for workplace inclusion.
James
Holroyd
Board Advisor
Fintech Growth
A senior leader with expertise in strategic planning, business transformation, and driving customer-focused change. Skilled in business integration, operating model transformation, cultural change, and leading enterprise-wide change initiatives in Financial Services.