Blogs and Insights

Blog - The role of AI in financial services: useful, responsible, and focused on outcomes Artificial Intelligence is no longer just a future possibility for financial services; it is already part of...

FCA enforcement: lessons from historic casesOver the last 18 months the FCA has concluded a series of enforcement actions relating to how customers in financial difficulty were treated in the past....

Why Inicio?We are focused entirely on affordability and specifically the completion of Income and Expenditure (I&E) forms. We obsess over consumer engagement and experience to ensure you get the...

Sorry for such a bleak opening line, but...The challenges businesses in the debt industry faced in 2024 are not going to get any easier in 2025:And commission rates and commercial models will...

Consumers deserve better.Earlier last week the FCA’s revised policy on how we strengthen the protections for borrowers in financial difficulty came into force. Everything in the revised guidance...