Blogs and Insights

Amani Darr has in-depth experience in financial services as a vulnerability specialist. Here he looks at rigid systems v’s vulnerable customer capacity. .

Caroline Walton talks about the UK energy sector entering a pivotal moment. After years mounting pressure, regulators are signalling a change.

Caroline Walton talks about the commercial case for robust affordability assessments versus seeing them as just a regulatory obligation.

Caroline Walton covers AI in Financial Services, why it’s here to stay and trialling its capabilities to improve productivity and customer outcomes.

Over the last 18 months the FCA has concluded enforcement action related to how customers in financial difficulty were treated in the past.

Why Inicio?We are focused entirely on affordability and specifically the completion of Income and Expenditure (I&E) forms. We obsess over consumer engagement and experience to ensure you get the...

Sorry for such a bleak opening line, but...The challenges businesses in the debt industry faced in 2024 are not going to get any easier in 2025:And commission rates and commercial models will...

Consumers deserve better.Earlier last week the FCA’s revised policy on how we strengthen the protections for borrowers in financial difficulty came into force. Everything in the revised guidance...