Case Study
North and West Kent Citizens Advice wanted to enhance the way they capture client income and expenditure information.
They also wanted to increase customer self-service engagement through digital channels, collect more accurate data to inform service delivery and equip advisers with a simple, consistent, auditable and compliant assessment tool.
Inicio’s Budgie conversational AI solution supports organisations with digital Income & Expenditure and Affordability Assessments across sectors including collections, lending and debt support. By combining guided self-service with accurate data capture, Budgie helps improve customer engagement, support vulnerable customers, strengthen agent conversations and deliver more consistent customer outcomes. Designed to complement existing digital journeys, including Open Banking, Budgie provides a simple, auditable and compliant approach to financial assessment.
“We really are delighted to be working with North & West Kent Citizens Advice and Kent Law Centre in the debt support sector, where the quality of the conversation between adviser and client really matters. Budgie is designed not only to support digital self-service, but also to give advisers a simple, consistent structure for Income & Expenditure and Affordability Assessments, helping them capture better information, guide clients through difficult conversations and focus more of their time on achieving the right outcome.” Rachel Curtis – Inicio CEO & Founder
“Working with Inicio to implement the Budgie tool has been a pleasure.
The project was carefully planned, communication was excellent throughout, and we always felt supported when we needed guidance.
The go-live process was remarkably smooth, and we’re looking forward to seeing the positive impact this fantastic tool will have on our services.”
