Team

Our industry experts

Meet the board

Rachel Curtis

CEO
FS COO, NED

30 years in financial services including multiple board level roles specialising in CX, Operations and Marketing.  One of the key founding members of a challenger bank growing a deposit book to £1bn with profitability delivered in 13 months and an NPS of 62. Also holds the role of NED and Consumer Duty Board Champion at a regional Building Society.

James McGlynn

Chairman
FS CIO

A Board Level Executive with 40 years’ experience in diverse market sectors and a broad range of scale and ownerships structures such as: Global Corporates, Privately Owned SME’s, Large Regulated Businesses and Start-Ups.  Previously CIO at Virgin Money, Clydesdale and Yorkshire Bank.

 

Derek Usher

Board Member
Debt Industry Specialist

Qualified chartered accountant with 30 year’s experience in Financial Services. Recently delivered two successful private equity sales, including as the MD of Cabot Credit Management – the largest debt purchaser  in the UK. Led the successful migration of HBOS Retail, Commercial and Corporate banking businesses onto the LloydsTSB platform.

 

Paul Birks

Board Member
Data Analytics Specialist

A Non-Executive Director and Board Advisor with 20+ years of executive experience, driving strategic growth in credit lending and risk management. Spearheaded growth of FinTech start-ups, led acquisitions totalling $2bn, and secured major private equity and venture capital investments across the UK, Europe, and the US.

Senior Leadership Team

Andy Smy

CHIEF PRODUCT OFFICER
Digital FS & Software

25 years digital software product design, development, management and marketing across the UK and Europe. Implemented the digital channel for Fiserv’s multi-tenant cloud banking platform for UK regulated banks.

 

Lindsey Tittensor

Director OF DATA SERVICES
Data & Compliance

20 years’ experience in senior data roles including Head of Data Strategy at Equifax and Head of Data & Digital Innovation at Cabot, delivering data-based insights including bespoke decisioning and deploying conversational AI in Debt Collections.

Jeff Barnwell

DIRECTOR OF CUSTOMER SUCCESS
Business Transformation

40 years Operational, Project and Programme leadership including Capital One, Barclaycard and Cambridge & Counties Bank. Senior Programme Specialist experienced in all aspects of Customer focussed change and delivering a variety of complex programmes. 

Caroline Walton

Chief Commercial Officer
Debt Industry, Group President, CFA

24 years Financial Services experience in C-suite positions with Dollar Financial, CEO of MyJar and president of the Consumer Finance Association for 6 years. Also holds NED role for international Consumer Finance firm. Has led industry wide regulatory reform, completed a company pivot during Covid from fintech to white label contact.

 

Alex Powell

FRACTIONAL CHIEF TECHNICAL OFFICER
Tech Entrepreneur

Serial tech entrepreneur listed on the Who’s Who as an entrepreneur under the age of 30. Wrote the original Formula 1 Timing App, selected by Steve Jobs and presented as part of the Apple iPad launch.

Henry Allen

FRACTIONAL CHIEF FINANCIAL OFFICER
Expert in Growth

10+ years experience investing in and working with scaling tech companies. Previously CFO at TiPJAR, the world’s largest digital tipping company. Also spent 8 years with the Octopus Group as part of the fintech venture building team. 

Darryl Matthews

Director of Client Experience

 

Customer Outcomes

 23 years banking experience across retail customer facing, back office collections and recoveries, and partnerships, at Lloyds, Barclays & TSB.  A further 10 years spent in Debt Sale & Debt management, focusing on customer outcomes and sharing best practices.

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Our highly skilled Board Advisors

Keith McDonald

Board Advisor
Digital FS & Software

Seasoned professional with an impressive career spanning management consulting, business leadership, and wealth management. Extensive experience from senior roles at EY, Capco, and CapGemini, coupled with a passion for supporting start-up and scale-up businesses.

Toby Young

Board Advisor
Data & Compliance

A financial technology executive, with over 25 years experience across Tullett Prebon, CityIndex and Ebury, in both CTO and strategic positions. Also now holds a number of board and board advisory roles focused on scaleup.

 

Russell Hornsby-Clifton

Board Advisor
Barrister, Regulatory & Compliance Specialist

An experienced senior leader with a proven track record in building businesses, managing change, and leading global projects. Expert in transforming operations and achieving goals. Holder of the IoD Certificate in Company Direction and full IoD Member.

James Holroyd

Board Advisor
High Growth Fintech COO

A senior leader with expertise in strategic planning, business transformation, and driving customer-focused change. Skilled in business integration, operating model transformation, cultural change, and leading enterprise-wide change initiatives in Financial Services.

Paul Arscott

Board Advisor
Brand & Marketing Strategy & Insight

A highly experienced brand strategist and insight lead, with 30+ years in the industry, now running Brand Ignite, 10 years old and growing. A Certified member of the MRS (Market Research Society),and have a passion for inspiring brands to grow.

Steve Taylor

Board Advisor
Credit and Data Specialist

A wealth of experience in leadership roles at Equifax, HSBC, and Experian. Accomplishments include remarkable revenue growth at Equifax and orchestrating significant acquisitions and partnerships within the credit and financial services industry.