Case Study
BPO Collections
By Inicio.ai
BPO Collections are a leading, well-established debt recovery company dealing on behalf of blue-chip clients across the UK.
They wanted to enhance their digital capabilities to help their end customers find the most viable and affordable arrangements, each tailored to their individual financial circumstances.
Payment Value Increase
Consumer Completion Rate
Identified in benefits
Agent Time Reduction
Sustained same first payment rate
“We all receive daily pitches about AI solutions. They all claim how impressive the AI is. What we bought into was the Inicio team who use the AI – buy from quality people and the quality will flow. What they’ve delivered is revolutionary – the high level of flexibility and configuration has enabled us to efficiently and effectively deliver a solution that is right for our customer base. In the time we’ve been working with Inicio we have seen the product continue to develop and enhancements be delivered. What is also wonderful is the value of the money we have been able to put back in the customers pocket through the integrated benefits check, it’s fantastic that we can have such a positive impact on our customers.”
Alasdair, Managing Director
Half the battle is calling to get it sorted so being able to do it yourself is great. I can’t believe you can speak in slang and it still understands, it’s amazing! It’s like speaking to a person
Customer
It’s just so much easier to take the customer through the I&E!