Winners at the Credit Services Awards

Extremely proud to be the Winners of
Best Use of Technology
at the Credit Services Association Awards. 

Inicio AI have developed an Affordability Solution that uses conversational AI to guide users through the Income and Expenditure form, it’s that linchpin part of the customer journey that makes all the difference.

👍 No need to train agents on income and expenditure forms – our solution guides agents too.

👏 No need to spend hours of voice trying to complete affordability – our solution drives more customers to self serve.

🙌 No need to use short form poor quality I&E’s – our solution creates a quality assessment that drives improved KPI’s for everyone.

Welcome to the Team – Vic Oliver

Inicio AI are pleased to introduce Victoria Oliver as our new Chief Commercial Officer. Vic brings an impressive 24 years of fantastic experience in Client Success roles across Utilities, Banking, Finance Services and Government to lead our Client Delivery Team, managing onboarding to ongoing client development and success. Vic will be taking the reins from Caroline Walton who will transition to a fraction role as Chief of Staff supporting our CEO Rachel Curtis for the next exciting chapter of Inicio AI.
We are very lucky to have such wonderful talent throughout Inicio and can’t wait to introduce current and future clients to Vic and the team.

New Client Announcement – ACI part of the Perch Group

At Inicio AI we support clients who engage with their customers to understand their own unique financial circumstances. ACI part of the Perch Group, are doing just that, engaging with their clients’ customers to resolve balances on their accounts and guide them toward brighter financial futures. Inicio AI are very pleased to be supporting ACI, implementing our affordability solution using conversational AI, both for digital self serve and supporting agents.

Announcement – haboo money

We’re excited to share that haboo is partnering with Inicio AI to bring a more intelligent, seamless and integrated experience to affordability coupled with a repayments journeys.

It’s a natural fit. At Inicio we support clients by replacing outdated income & expenditure processes with our conversational AI powered affordability form. haboo helps customers stay on track with dynamic, data-driven and personalised repayment experiences.

Together, we can reduce drop-off, improve engagement and boost collections rates, all while reducing demand on operational teams.

We’re already working on ways to integrate our products for our clients who want to improve collections and deliver better outcomes across the full repayment and collections journey.

Award – KPMG UK Tech Innovator Competition

We really are so excited!

Our founder and CEO Rachel Curtis picked up the KPMG UK Tech Innovator for 2025 for Inicio AI and the Income and Expenditure solution we work so hard to perfect. The next stop will be the finals in Lisbon. What a fantastic way to the end the week.