Affordability using AI

Why Inicio?

We are focused entirely on affordability and specifically the completion of Income and Expenditure (I&E) forms. We obsess over consumer engagement and experience to ensure you get the best quality I&E possible using the latest developments in conversational AI.

Our solution offers a powerful way of capturing verified, quality customer Income and Expenditure data.

Tailored solutions for your business

Our tailored approach and product mix ensures that the solution is customised to meet the unique needs and objectives of your business, maximising effectiveness and return on investment.

Cost positive commercial models

All solutions are designed to have a positive Return on Investment for your business, whether that is increasing the number of consumers you are reaching, the amount you are collecting, reducing operational costs or breakage rates.

Easy deployment

Our experienced tech team can deploy engagement solutions in as quickly as a week and fully integrated services within a month, our solution requires little to no tech resource from clients.

Open Banking and Data Integrations

We have partnered with data sources such as open banking providers and credit bureaus, our team work with clients to configure the mapping of data for easy pre- population of fields.

Dedicated client support

From go live to transitioning to Business As Usual, we are continually monitoring performance. Your dedicated support from the Inicio team will always be available to support alongside formal monthly and quarterly review meetings.

What are the other benefits?

Real Social Value

Using Income Maximisation and social tariff tooling provides real social value. It can increase your consumers incomings, bolster your plan performance and add to your Environment, Social and Governance agenda. We are currently seeing consumers on average £348 a month better off where we have identified missing benefits.

Regulatory Compliance

The regulatory bar continues to rise, whether it is the number of I&Es you want to complete, a better way of navigating your annual payment plan review process or providing data driven evidence to your regulator, we have solutions.

Consumer Insight

The data gathered as part of the Income and Expenditure process is rich, with consumers disclosing in greater detail. As a consequence we can give you deeper insights in to your consumers circumstances, benchmarked against our control groups.

Built for Growth

Any consumer finance organisation looking for growth needs to be well prepared, increasing I&E’s normally means more agents, more customers to reach and increasing operational costs, Our solution is built to support growth with limited operational costs compared to traditional overheads.

“Better Together” Partnerships

Inicio.AI and D.One have joined forces to bring clients a “better together” solution.

Together we are providing our clients with an integrated solution, combining conversational AI and Open Banking to support customers during the completion of the income and expenditure statement, either digitally or via a live agent.

With completion rates of I&E forms often below desired levels, the ability to provide the customer with the option to pre-fill the fields, whilst being guided through the process by conversational AI alone has directly led to an increase of 30% in completion rates.

Bringing I&E’s into focus, Inicio.AI and D.One are both FCA regulated and headed by a team of experts from the consumer lending, debt and data sectors. The development of the conversational AI has taken 3 years to build and is continually learning and improving whilst D.One has grown from a brand we know and trust in Clearscore.

Inicio.AI and D.One have a team that work together with our clients, ensuring mapping is completed seamlessly, I&E’s are easily populated without agents having to decipher open banking data.

Tim Kelleway the Managing Director of D.One said “Working with Inicio AI will help us drive a real step change in 1) the quality of user experience when undergoing an affordability assessment, and 2) the accuracy and auditability of those assessments.

It can be done so much better and we’re looking forward to making that happen..”

New Client Announcement – 118 118 Money

We are delighted to announce our latest new client, 118 118 Money, who are now using our Conversational AI Income and Expenditure solution to guide their customers and support their live agents through affordability assessments.

Welcome to the Team – Darryl Matthews

Happy New Year, and what a great start. From today we are over the moon to have Darryl P. Matthews join Inicio AI as our new Client Experience Director.

Darryl’s background is in partnerships & stakeholder management from the Banking & Debt Management sector and joins our team to shape and oversee the entire customer journey from concept to live.

We can’t wait for our existing and new clients to meet Darryl.

2025 is set to be a very exciting year for Inicio AI as our Income and Expenditure solution continues to bring conversational AI right to the heart of the I&E customer journey, providing live agent support, self-serve customer engagement, improved confidence and getting ahead of the regulatory expectations.